All sales are final. By purchasing the Owlet Baby Monitor, you, the purchaser, agree to the following Payment and Returns Terms and Conditions, superseding any and all written or verbal communications from any company affiliate or representative.
There are two types of refunds: an Immediate Refund and a Return/Reprocess Refund.
All refunds will be issued at the company's sole discretion, and must fall within the following circumstances:
Immediate Refund Stipulations:
a. Orders are processed daily by 1:30pm Mountain Standard Time (MST).
b. Order cancellation requests are only eligible for an Immediate Refund when requested prior to the unit being processed, requiring cancellation confirmation by an approved Owlet Support Agent prior to the processing deadline.
c. Any order placed after 1:30pm MST must be cancelled prior to 1:30pm MST the following business day.
c. Any order cancellation request that occurs after an order is processed for shipment, and/or after an order has actually shipped, will be denied Immediate Refund status.
d. Once any refund is processed it may take up to seven business days for funds to be returned to the customer's account, according to their financial institution's requirements.
Return/Reprocess Refund Stipulations:
a. Any request for a refund that is denied Immediate Refund status may still be eligible for Return/Reprocess Refund status.
b. At the company's sole discretion, and under no obligation, the company may provide return shipping by method of its choice, in response to a refund request, when a unit has been shipped to the customer prior to that request.
c. When a unit has been received by the company through return shipping, three business days will be allowed for the check-in process of the returned unit, prior to a refund being processed. The check-in process may include, but is not limited to, unit testing, reprocessing, repackaging, and restocking.
d. The customer will be held responsible to pay for return shipping costs. Neither the original shipping cost, nor the return shipping cost, are refundable.